LONG VERSION

You are an independant young professional, with little work experience, who knows where to look to learn how to do things. We are starting small and we have a lot of work, so usually we won’t have the time to TEACH you directly, but you will have plenty of time to LEARN, which means that you need to be resourceful into searching, reading and promoting tools and processes. We WILL be always at your service when needed.

You have a university knowledge on business or marketing or design (product | visual | digital ) or IT field and want to build competence in the service design industry. We don’t ask you to be omniscent, we are asking you to be solid on just one vertical field, everything else can be learned.

We are looking for people who can deal with other people and are confident in their social skills: you will be doing user research activities and you will be speaking with high profile roles, therefore you have to be at ease also in a suit. Manners maketh man (and woman).

You are one of a kind: we are different types of professionals and we strongly believe in the value of diversity. You will bring your own character at the table and we will be asking you in which direction nudge our small venture in order to allow you to call us “family”.

You are not looking for a job to survive: this is sentence is a bit tricky, we know it and that’s is the reason we like it so much. You want to grow a “professional pride”: the team will always be accountable for delivering on time, but you and you only are the responsible of the quality of what you deliver, btw, don’t worry, you will get plenty of support and guidance.

WHAT YOU WILL BE DOING

After the canonical trial test…

We are a new small company therefore we have to pay the bills, but fortunately we have the privilege of doing many interest things with our clients and partners. Nevertheless the range of activities is quite wide, from “utterly boring” to “amazing stuff”.

As standard activities along with the team, you will:

• Create documentation (report, keynotes, articles)
• Illustrate deliverables ( user journey maps, service blueprints…)
• Do research (field work, analysis and report)
• Benchmark and do some market analysis (not alone, of course)
• Design concepts and services  (not alone, of course)
• Wireframing (like there is no tomorrow)
• …
• Commuting (a lot)
• Housekeeping ( taking care of internal /assets, events org… )

We are asking you to be “process independant”, which means that you are able gather information, analyse data, visualize and present your findings with little support: It’s generally no use for us if you are the best thinker of the new world order but you are not able to draw a 2×2 matrix and present it, with feelings.

In order to do so, we require:

• At least 1 of work experience (Mc Donalds will suffice, but working in the field is obviously a plus)
• Work language proficiency, orally and verbally, in Italian AND English
• Social language proficiency, orally and verbally, the ability to be understandable
• Illustrator or Photoshop or Sketch knowledge
• UX fundamentals (Service Design or Design Thinking is a huge plus)
• Need to be Mac lover (having android phone is ok, as long as to be able to explain what an experience is and what are the strengths and flaws of the Apple Inc. experience model )
• Excellence in “something” is a plus (visual design, coding and / or research skills)

WHAT WE ARE OFFERING

Our gratitude.

Everything else will be negotiated nevertheless with you. Results not guaranteed, but of course we will provide you a basic income, hoping that you are longing for something more valuable.

The working place will be our office in Milan, close to the metro stop Zara, but it’s not mandatory: we are living in a century where we can live and work anywhere, just be sure to be present in office at least a day per week.

*wink wink*